Privacy Policy

Information We Collect

We collect information that enables us to deliver, personalise, and continually improve the gaming experience we offer. When you create an account, we ask for details such as your full name, date of birth, email address, residential address, and telephone number. This information is necessary to verify your identity, meet our regulatory obligations, and protect against fraudulent activity.

In addition to the details you provide directly, we gather technical information automatically as you use our website and mobile platform. This includes your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on each page, and referral sources. We may also collect records of transactions, including deposits, wagers, and withdrawals, to process payments and maintain accurate account histories.

Where required by law or to meet responsible gambling standards, we may ask for additional verification documents such as a copy of your passport or driver’s licence. We only request these documents when necessary and handle them with strict confidentiality.

How We Use Your Information

The information we collect serves several important purposes. Primarily, it allows us to create and manage your account, authenticate your identity, and provide access to our games and services. We use your contact details to send important account notifications, confirm transactions, and respond to your enquiries.

We also analyse usage data to understand player preferences, improve our platform, and develop new features. This helps us tailor promotions and offers that are relevant to your interests while ensuring we maintain appropriate responsible gambling controls. All marketing communications are sent only with your consent, and you may opt out at any time.

Transaction and verification data are used to comply with anti-money laundering regulations, prevent fraud, and fulfil our licensing requirements. We do not use your personal information for automated decision-making that produces legal or similarly significant effects beyond these core operational needs.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share certain details with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, game suppliers, and hosting providers. All third parties are contractually obligated to maintain the security and confidentiality of your data and may only use it for the specific purposes we authorise.

We may also disclose information when required by law, regulatory authorities, or court order. This includes cooperation with Australian gambling regulators and law enforcement agencies where we have a legal obligation to do so. In the event of a business restructure, merger, or acquisition, your information may be transferred as part of the overall assets, with appropriate protections remaining in place.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse performance, and provide a more personalised experience. Essential cookies enable core features such as account login, game functionality, and secure navigation. Analytical cookies help us understand how players interact with the site so we can make improvements.

You can manage your cookie preferences through your browser settings or the cookie consent tool available on our site. Please note that disabling certain cookies may affect the performance and features available to you. We do not use cookies to track your activity across unaffiliated websites.

Data Security

We take the protection of your information seriously and implement industry-standard technical and organisational measures. These include encryption of sensitive data, secure servers, regular security assessments, and restricted staff access on a need-to-know basis. Despite these safeguards, no system can guarantee absolute security, and we encourage you to maintain strong password practices and avoid sharing account credentials.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also withdraw consent for certain processing activities, such as marketing communications, at any time.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable Australian privacy laws. In some cases, we may need to verify your identity before processing your request or may be unable to fulfil it if it conflicts with our legal obligations.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account and transaction records are typically kept for a minimum of seven years to comply with regulatory and taxation requirements. Once information is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it regularly so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please reach out to our support team through the live chat feature or by emailing [email protected]. We are committed to addressing your concerns promptly and transparently.